Regardless of the type of service we provide from sniffer dogs or security guarding, our commitment to Quality Assurance is the cornerstone of our progress towards the creation of a Total Quality environment open to objective measurement. The decision to proceed in this way has brought about a positive approach to our management control systems and the development of additional measures to ensure that all policies are quality related and customer orientated.

An approved, documented quality system is only part of the process. Education, training, guidance and motivation of people working within the system are important elements, which addressed positively, will generate a quality service.

To our customers and those we hope will use our services, we say to you that, in an industry which is essentially unregulated, you are entitled to be independently assured that the company responsible for safeguarding your property and business assets can demonstrate the ability, expertise and management control needed to carry out such important tasks. RFA is such a company.

We have a documented, structured Quality Assurance System designed specifically to meet the requirements of our customers and which conforms to the requirements of BS EN ISO 9001.

The Quality Management System operating within RFA aims to provide its clients with a quality of service that conforms to contractual requirements. Satisfying our clients needs is on a par with the safety and wellbeing of our employees.

The emphasis is on a pro-active, participative style of management at every level. This encompasses the whole operational structure to provide a quality management system of the highest standard. This is achieved through committed leadership, training and communication to ensure that quality is each employees aim, regardless of their status within the organisation. It is essential that each employee has a thorough understanding of the importance of the quality system and its relevance to the success of the company.